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Technical Support

Support Center for Alpha Products Technical-Support

Alpha offers regular business hours support for Technical Support Requests, from Monday - Friday, 6:00 AM - 5:00 PM North American Pacific Standard Time.

In addition, Emergency Technical Support is available 24 hours per day, 7 days per week.

To contact Alpha Technical Support:
  • Toll free North America: 1-888-462-7487
  • International: +1-604-436-5547
  • Regular inquiries: Monday - Friday, 6:00 AM - 5:00 PM North American Pacific Standard Time
  • Emergency support: Available 24/7
  • Did you know? Alpha offers outside plant splicing for new fiber installations anywhere in Canada
  • Feedback on Alpha Training The course was very interesting and it allowed me to learn more about the power requirements needed to understand my role as a Network Planner for Power and Space using Alpha Products. - Sue Zigby, Network Planner, TELUS
  • Did you know? Alpha has an extensive US-based service network, providing EF&I and maintenance services in all contiguous states.
  • Feedback on Alpha Training Alpha did an outstanding job of breaking down the material so it was easy to understand. - Kevin Hill, Project Manager, Spectrum Construction
  • Did you know? Alpha Technical Support Representatives are standing by right now to assist you with your support needs.
  • Feedback on Alpha Training Everything was awesome and our instructor was very nice, patient, and knows what he is doing. - Hadi Tayharian, Technologist, Advantage Tower Ltd.

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