What is the TL 9000 Performance Index?
As part of our registration to TL 9000, we are required to measure Alpha's performance in a variety of ways including:
- The number of problems reported by our customers
- How quickly we solve those problems
- Our on-time delivery rates
- How many service outages (and for how long) that are due to our products our customers report
- Product return rates - both short term (early returns before 6 months of operation) and long term (returns after 18 months of operation)
How are we going to get there?
By providing the highest quality products and services to our customers on-time
THE FIRST TIME AND EVERY TIME
Certification of Registration: ISO 14001:2004
CERT-0066657: This is to certify Alpha Technologies Ltd. operates an Environmental Management System which complies with the requirements of ISO 14001:2004
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Alpha Receives TL 9000 Certification
Alpha Technologies Ltd. has had its Quality Management System approved for certification to TL 9000, an extension of ISO 9001.
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Certificate of Registration: ISO 9001:2008 + TL 9000 H, S, V R5.0 / R4.5
CERT-0055676: This is to certify that Alpha Technologies Ltd. operates a Quality Management System which complies with the requirements of ISO 9001:2008 + TL 9000 H, S, V R5.0 / R4.5.
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