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5 Reasons Why You Need a Service Contract

Service contracts are an excellent way to keep costs and disruptions to a minimum while maximizing your system’s performance through timely preventative maintenance. Whether your power equipment is the backbone to Telecom, CATV, Traffic & ITS, Public Safety, or any other type of critical communications equipment, a service contract can simplify your repair and maintenance commitments. Here are five reasons why a service contract is actually a very cost-effective deal:

#1 – Save Money, Control Costs

Save Money, Control Costs

The most expensive repair is the one that needs to be done at peak hours or in the middle of the night. Service contractors charge higher hourly labour rates for overtime or on-call service. With a service contract, your service provider will schedule routine maintenance during off-peak hours, ensuring that your equipment is in good condition so that peak-hour failures are kept to a minimum.

DID YOU KNOW? On average, Alpha’s Service customers save 30% by avoiding off-hour service calls.

#2 – Save Time

Save TimeYour equipment won’t wait for the moment that’s most convenient for you when it decides to fail. Instead, it will almost certainly fail at a moment that will be inconvenient and most costly for you and your business. Once it does fail, you will incur costly delays and outage time while an available field technician makes his or her way out to the site to identify the problem and make the repair. In Telecom and CATV systems, this translates into very costly disruption of service, leading to unhappy, disconnected customers, as well as liability concerns from major data customers. In Traffic & ITS applications, this translates into dark intersections and increased risk of traffic accidents and injuries.

Service contracts ensure that your equipment is maintained in optimal condition, mitigating possible failures and reducing the probability of post-outage scrambles to arrange for emergency restoration.

#3 – Minimize Equipment Downtime

Minimize Equipment DowntimeAn article by Light Reading pegged the cost of network outages and service degradations at $15 billion per year with hardware failures being the number one cause of outages. Equipment failure/downtime impacts the efficiency of your entire system, negatively affecting the experience of your customers. With a service contract, your equipment is kept in top shape to minimize unexpected downtimes and the cost impact of disruption of services to your customers.

DID YOU KNOW? Although a battery bank can last for many years if properly cared for, it can also be ruined in a short period of time if neglected. Alpha’s Service Contract includes comprehensive battery maintenance and testing to optimize your investment.

#4 – Improved System Performance

Improve System PerformanceAs part of your service contract, your service contractor will ensure that all of your equipment is functioning correctly. By conducting disciplined preventative maintenance routines and testing, repairing or replacing any necessary hardware, updating factory installed firmware, cleaning, inspecting and testing, your network will continue to function at top efficiency, rather than being bogged down by worn out or faulty equipment.

DID YOU KNOW? Part of Alpha’s Service Contract includes updating firmware for equipment making use of older versions. Ensuring that your equipment is running the latest firmware is a great way to ensure that it’s running smoothly at peak performance.

#5 – Trusted Service Provider

Trusted Service ProviderThere are a lot of field service providers in the market. Making use of a service contract from a reliable supplier means you’re engaging with a qualified and certified professional in power equipment. Get the best service by the people who design and make the equipment – they’ll always use genuine parts and never need to guess how to fix problems.

DID YOU KNOW? Alpha provides a documented site report & inspection along with a site equipment audit during each preventative maintenance service call.

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